Refund Policy

📦 Shipping & Returns

Welcome to ShapeUpLDN! We're committed to getting your order to you quickly and hassle-free. Below you'll find all the important details about our shipping and returns process.

🚚 Shipping Information

Processing Time:

  • Orders are processed within 1-2 business days.

  • Orders placed after 2 PM or on weekends will be processed the next business day.

UK Shipping:

  • Standard Shipping (2–4 business days): £3.99 or FREE on orders over £50.

  • Next Day Delivery (order before 2 PM): £6.99.

International Shipping:

  • Europe: £9.99 (5–10 business days)

  • Rest of the World: £14.99 (7–14 business days)

Please note: Customs fees may apply for international orders and are the responsibility of the customer.

Order Tracking:

  • Once your order ships, you'll receive a confirmation email with a tracking number.

🔄 Returns & Exchanges

We want you to love your ShapeUpLDN purchase. If something's not quite right, we’ve got you covered.

Return Window:

  • Returns are accepted within 14 days of delivery.

Eligibility:

  • Items must be unworn, unwashed, and in original packaging.

  • Tags must be intact.

  • Sale items and underwear are non-refundable.

How to Return:

  1. Email us at support@shapeupldn.com with your order number and reason for return.

  2. We'll send you a return label (UK only).

  3. Pack your item securely and send it back.

  4. Once received and approved, refunds are issued to your original payment method within 5–7 business days.

Exchanges:

  • Need a different size? Just email us — we’re happy to help arrange an exchange, subject to stock availability.

💬 Need Help?

We're here to support you. If you have any questions about shipping, returns, or anything else, reach out to us at:

📧 support@shapeupldn.com
📱 Follow us on Instagram: @ShapeUpLDN

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💰 Refunds Policy

At ShapeUpLDN, we’re committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to make it right.

🕒 Refund Eligibility

You can request a refund within 14 days of receiving your order if:

  • The item is unworn, unused, and in original condition.

  • All original tags and packaging are intact.

  • The item is not a final sale, clearance, or non-refundable item (e.g., underwear).

❌ Non-Refundable Items

For hygiene and safety reasons, the following items cannot be refunded:

  • Underwear or socks

  • Items marked as “Final Sale”

  • Gift cards

💬 How to Request a Refund

  1. Contact us at support@shapeupldn.com with:

    • Your order number

    • Reason for the refund

    • Any relevant photos (if the item is damaged or incorrect)

  2. Send it back: Once your return is approved, we’ll provide instructions for shipping the item back to us. UK customers will receive a return label; international customers are responsible for return postage.

  3. Get refunded: After we receive and inspect the returned item, we’ll issue a refund to your original payment method within 5–7 business days.

⚠️ Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank account or PayPal.

  2. Contact your credit card provider — it may take additional time before your refund is officially posted.

  3. Still no luck? Get in touch with us at support@shapeupldn.com, and we’ll help sort it out.

🤝 Our Promise

We stand behind the quality of our products and service. If you’ve received a faulty, incorrect, or damaged item, please email us immediately so we can make it right.

Still have questions?
📧 Drop us a line at support@shapeupldn.com
📱 Follow us on Instagram: @ShapeUpLDN